(Free shipping is applied AFTER all other voucher codes have been applied.)

What are my options at checkout?

Courier: Nationwide door to door delivery at a flat fee of R120.00 for qualifying orders. These are actioned by either Fastway or DSV.

Pargo: This method is highly recommended for remote or outlying areas at R120.00. Use the Pargo option and collect from your nearest convenient pickup point. There are 4000+ Pargo Points nationwide.

Own courier: If choosing to use your own courier, just place your order, pay and your goods which will be kept for you for 3 working days. A R35 packaging fee will apply. If not collected in that timeframe, the product availability clause below will apply if necessary.

Self collection: If choosing to collect your own goods, just place your order, pay and your goods which will be kept for you for 3 working days. If not collected in that timeframe, the product availability clause below will apply if necessary.

Whilst not mandatory, the R35.00 insurance option is advised.

Qualifying orders are purchases that do not contain any large or volumetric items (e.g. stretched canvases) and/or are not to an unusually remote area. Volumetric items are tagged on the site. Shipping these orders will add an extra R30 per volumetric item to the flat rate no matter what the value of the order.

We endeavour to pack and dispatch your order within 1 working day of receipt. The time taken until you receive it is dependent on the couriers who do not work/deliver on weekends or public holidays when it would be, you know, convenient. It also naturally depends on where you are in the country. Usually it is within 2 – 4 working days.

Yes, we will gladly amend orders that have not yet been dispatched. We can cancel items, increase or decrease quantities or edit your shipping details, whatever! We can even combine that ‘afterthought’ order to consolidate postage. Please contact us on info@craftyarts.co.za and we will happily assist you.

Where is my order?

When your order is dispatched, you should receive a tracking link which will enable you to track your parcel. You can click the link provided to follow your tracking number directly on Fastway Couriers website or input your DSV tracking number onto their website if sent with them.

If sent with Pargo, you will get an update for every status change of your delivery from start to finish.

If you experience any complications with your delivery, please let us know.

Do you deliver outside of South Africa?

If you don’t live here and would like a delivery outside of South Africa, you would have to choose the own courier option and make your own shipping arrangements, but we would gladly package your order and make sure it is ready for collection.

P.S. At the checkout stage, there is an option to choose the currency you wish to pay in. If you choose not to pay in ZAR, be aware your bank may attach a fee.

Crafty Arts is a physical store as well as an online store and therefore we are not able to guarantee that the product you order will be in stock with either ourselves or with our suppliers at the precise time of order. On the rare occasion that we do not have stock of the item(s) you requested, we will offer you a choice of either placing the item(s) on back order, a product substitution, a credit voucher or a refund. Should the price have changed in the interim, you will be offered the same options as above or the choice to pay in the difference.